PRUaccess Transactions

At Prudential, we are committed to placing your needs at the heart of our service. We understand that your time is valuable, which is why we've streamlined our policy transaction process for your convenience. For a swift and most seamless experience to perform your policy transactions, simply login to PRUaccess here


Transactions and Services available on PRUaccess


Embrace the efficiency of same-day processing and revel in the delight of receiving your funds or completing transactions potentially by the next day! *


*Only applicable for payouts to your NRIC/FIN linked bank account via PayNow. Please note that some transactions require manual processing and/or selling/buying of Fund units and will require a longer processing time

  • Update your particulars
  • Make premium top-ups for your PRULink Policy^
  • Policy Loan
  • Cash Benefit Withdrawal
  • Reinstatement of your policy
  • Generate quarterly surrender value statements
  • Find out the projected values of your policy with the Revised Benefit Illustration function
  • Submit your claims online

^ Top-up is only applicable for PRULink InvestGrowth, PRULink SuperSaver Account, PRULink SuperGrowth Account and PRULink Capital Account



Service Requests available on PRUaccess


With PRUaccess, you can submit requests effortlessly, bypassing the need for traditional forms. We're committed to providing you with a smooth and hassle-free submission journey.

Here are the list of Service Request available for you via PRUaccess

  • Cancellation of Supplementary Benefits
  • Cash Bonus Withdrawal
  • Change of Payment Method to Others
  • Change of Maturity Payout Option
  • Change of Payout Option
  • Change of Fund Distribution Option
  • Change in Occupation
  • Change in Smoker Status
  • Conversion of Policy to Paid Up
  • Increase in Sum Assured (For Major Life Event)
  • PruAsset Withdrawal
  • Pay Premium in Advance
  • Receive Portfolio Solutions
  • Reduction in Basic Sum Assured/ Face Value/ Guaranteed Monthly Income (GMI)
  • Reduction in Premium


For a step-by-step guide on how to navigate PRUaccess and perform online transactions and services, please refer to:
PRUaccess Guide here



Need Help? Talk to us.