Connect all your finances in one place with SGFinDex

Have the following beforehand

• Your PRUAccess login credentials

• Your Singpass QR login

• Your account login credentials from the financial institutions you wish to connect

Connect

• Login to PRUaccess.

• Under Online Transactions, click on SGFinDex.

• On Your Financial Overview page, click on Connect SGFinDex where you will be taken to SGFinDex platform.

Choose Financial Institutions

• To protect your data, you need to authenticate and login with your Singpass account.

• Select the financial institution you wish to connect to your SGFinDex.

• You will be taken to the respective financial institution’s website to sign in.

Provide Consent

• Provide consent to the retrieval of data from your selected institutions and government accounts.

• For verification, enter the OTP sent to your listed mobile device.

• Your PRUaccess is successfully connected to your SGFinDex!

You’ll need to first log in to SGFinDex platform via your financial applications or websites such as PRUaccess. Select an insurer or bank to connect and log in to that insurer or bank’s page with your account credentials to provide consent to link your financial accounts. Your information will only be shared through SGFinDex after you provide your consent to link your participating insurers or banks with SGFinDex and also request for information retrieval of the linked accounts.

Once that’s done, you’ll need to log in with your Singpass again as an added security measure. PRUaccess can then securely retrieve and store your information.

When you retrieve your information from other insurers or banks through PRUaccess, your Prudential policy information will NOT be automatically shared with other insurers or banks in return. SGFinDex does not store or have access to your financial information.

Insurers: Prudential, AIA, HSBC-Life, Great Eastern, Manulife, Income and SingLife-Aviva
Banks: DBS/POSB, OCBC, UOB, Citibank, HSBC, Maybank and Standard Chartered Bank
Government Agencies: CPF, SGX/CDP, HDB and IRAS.

It means your insurer or bank is not a participant of SGFinDex and you would not be able to use SGFinDex to aggregate your financial information from the insurer or bank.

No, currently, you will not be charged for using SGFinDex via PRUaccess.

No, you’ll only be able to view your information from the connected insurers, banks, CPF, SGX/CDP, HDB and IRAS. You won’t be able to perform any transaction.

Your consent period will last for 1 year (365 days) from the time your first consent was provided. If you retrieve your data within the 1-year period, your consent period will be automatically extended to expire 1 year from the date you retrieved data by financial institutions whose systems support such extension.

For example, if you had provided consent to Bank A to provide your data through SGFinDex on 1^st January 2023, and subsequently had provided consent to Bank B on 1st March 2023, all consents (i.e., consent to Bank A and B) will expire on 31^st December 2023, if you did not retrieve your data before the expiry date.

If you retrieved your data on 5^th April 2023, all consents (i.e., consent to Bank A and B) will be automatically extended for an additional 1 year from 5^th April 2023 and will expire on 4^th April 2024.

There are two parts to complete in order to see your other insurers’ or banks’ information in PRUaccess. You are likely to have completed the first step of connecting your other insurers or banks and have possibly missed the second Singpass login to retrieve your information.

Here’s what you can do:

• Go to PRUaccess.

• Under Online Transations, click on SGFinDex.

• On Your Financial Overview page, click on Sync Data to retrieve your financial information via GovTech’s website.

• An authentication via Singpass is required to retrieve and display your data.

• You will see the list of financial institutions you’ve previously selected to connect. Provide your consent and Agree to proceed.

• You will be directed back to PRUaccess as your data syncs. After successfully syncing, your dashboard will be refreshed and you can now view your data in one consolidated view.

Information retrieved from SGFinDex from your connected financial institutions is based on the month-end data of the previous month. It is not real-time as displayed when you log into your respective financial institution applications or websites.

There are stringent security measures in place to safeguard your personal data that passes through SGFinDex. Your data is encrypted when it is retrieved through SGFinDex and only the financial applications or websites that you have authorised to receive your data is able to decrypt the data. The authentication and authorisation process is underpinned by Singpass.

When you sync with SGFinDex, you will be able to see all your insurance policies in one place. This includes, but is not limited to:

• Policy details, including surrender value and maturity date.

• Coverage details, including plan type, sum insured, hospitalisation limit and coverage expiry.

• Premium details, including premium mode frequency, premium payment term and total premium paid.

• Payout details, including total accumulated income amount and payout frequency.

• Fund details and its projection, including fund cash value and guaranteed value at maturity.

You will see a coverage gap for the category that you do not hold any insurance product and this category on the Coverage Dashboard will be in grey color.

Each insurance category has a designated color label that is used to filter and sort the respective insurance policies that belongs to it (i.e., health protection policies from any insurer will have a blue color label, while life protection policies will have a red color label).

The coverage dashboard is interactive. By clicking on each category, you will get a deeper understanding of your insurance coverage(s).

Click on the colored category to see more information about your coverage.

The legend displays a colored check box when you have the coverage for that insurance sub-category. Grey checkbox with a ‘X’ indicates your coverage gap(s).

You can then choose to either contact your Financial Consultant, or to use PRUDiscovery and discover your needs deeper.

We have created this view for you to gain a holistic view of your insurance coverage so that you can easily identify, and bridge any gap(s) you may have.

• Life Protection

  • Death

  • Total Permanent Disability

  • Disability

• Health Protection

  • Medical Hospitalisation

  • Accident

  • Critical illness

• Wealth Accumulation

  • Savings

  • Investment

  • Retirement

• Legacy Planning

• Others (e.g., microinsurance products)

Yes, it will fall under either one or more of the categories depending on the nature of the insurance policy that you have. For any insurance product that does not fall into any of the 4 major categories, it will appear under Others (e.g., microinsurance).

Please click here to see the complete list of Industry FAQs. If you need further assistance, you may call us at 1800 333 0333, Mondays to Fridays, 8.30am to 5.30pm (excluding Public Holidays). If you’re dialling from overseas or via a payphone, please call +65 6333 0333.