PRUExtra Preferred CoPay

A. Promotion Details 

1. Definitions:
   1. “Prudential” means Prudential Assurance Company Singapore (Pte) Limited.
   2. “Promotion Period” means the period between 1 July 2024 and 31 December 2024 (both dates inclusive).
   3. “Eligible Customer” means life assured whose proposal for any Eligible Insurance Plan is submitted to and incepted by Prudential during the Promotion Period having satisfied the eligibility criteria below.
   4. “Eligible Insurance Plan” means any of the products meeting the criteria as stated in the Promotion Table below.
   5. “Promotion Table” means Promotion Table below.

   Eligible Insurance Plan	Promotion
   PRUExtra Preferred CoPay Supplementary Plan	One-time Complimentary Health Screening

   
   
2. Eligibility
   

   To be eligible for the Promotion, the Eligible Customer has to satisfy the following requirements during the Promotion Period in order to receive the one-time complimentary health screening:

   1. The Eligible Customer is a Singaporean, Permanent Resident, or a foreigner holding an “Eligible Valid Pass” recognised by the Immigration & Checkpoints Authority (ICA) and the Ministry of Manpower (MOM).
   2. The Eligible Customer’s age is between 1 and 75 years (next birthday).
   3. The Eligible Customer who purchases a new PRUExtra Preferred CoPay supplementary plan.
3. Complimentary Health Screening
   
   1. An Eligible Customer is entitled to receive the one-time Complimentary Health Screening in accordance with the Promotion Table and Promotion Period above.
   2. Promotion is available exclusively for new to PRUExtra Preferred CoPay supplementary plan customers only. It does not apply to downgrades. For upgrades, promotion applies to specific scenarios* only.
      
      *Examples
      1. Applicable to upgrade from PRUShield Plus (without supplementary plan) to PRUShield Premier + PRUExtra Preferred CoPay.
      2. Not applicable to upgrade from PRUShield Plus (with any supplementary plan) to PRUShield Premier + PRUExtra Preferred CoPay.
      3. Not applicable to upgrade from PRUExtra Premier Lite CoPay to PRUExtra Preferred CoPay.
   3. The Complimentary Health Screening in this Promotion shall be on a ‘per-policy’ basis (subject to the Terms and Conditions of this Promotion). There shall be no restrictions on the number of complimentary health screening transactions an Eligible Customer can enjoy.
   4. The Complimentary Health Screening is transferrable to another PRUShield customer, who must have an in-forced PRUShield policy on the day of health screening. The policyholder has to sign off the health screening letter to consent to transfer to another PRUShield customer.
   5. All health screening appointments have to be made through Prudential by contacting our hotline number at +65 6704 7008 during office hours from Mondays to Fridays (excluding Public Holidays), 9am to 5.30pm or email us at prupanel.connect@prudential.com.sg. Customer will receive an email after health screening booking has been confirmed with the Raffles Medical clinic.
   6. Prudential will require the Customer/transferee’s Name, ID type and number, Date of Birth, Gender, Mobile Number and Nationality for all appointment bookings.
   7. The Health Screening voucher is for a single use. Prudential has the right to reject duplicate copies of this letter.
   8. Prudential will not be extending the voucher beyond the expiry date as stated on the confirmation letter.
   9. The Complimentary Health Screening can only be used on the following Raffles Medical Group Clinics:
      1. 252 North Bridge Road #02-17, Raffles City Shopping Centre, Singapore 179103 (Nearest MRT Station: City Hall)
      2. 79 Robinson Road, #01-04, CapitaSky, Singapore 068897 (Nearest MRT Station: Tanjong Pagar)
      3. 50 Raffles Place, Singapore Land Tower, #02-02, Singapore 048623 (Nearest MRT Station: Raffles Place)
      4. 11 Bidadari Park Drive, #02-08, The Woodleigh Mall, Singapore 367803 (Nearest MRT Station: Woodleigh)
      5. Blk 722 Ang Mo Kio Avenue 8, #01-2825, Singapore 560722 (Nearest MRT Station: Ang Mo Kio)
      6. Blk 355 Sembawang Way, #01-06/07, Singapore 750355 (Nearest MRT Station: Sembawang)
      7. Blk 83 Marine Parade Central, #01-590, Singapore 440083 (Nearest MRT Station: Marine Parade)
      8. Blk 10 Tampines Central 1, #03-28, Tampines One, Singapore 529536 (Nearest MRT Station: Tampines)
      9. Blk 131 Jurong Gateway Road, #01-267, Singapore 600131 (Nearest MRT Station: Jurong East)
      10. 1 Sengkang Square, #04-09, Compass One, Singapore 545078 (Nearest MRT Station: Sengkang)
   10. The health screening voucher can only be redeemed if an appointment is made through Prudential. Raffles Medical clinics will not allow any walk-ins.
   11. For post health screening reviews, customer must visit the same clinic where health screening is performed at. Standard consultation charges apply if a different Raffles Medical clinic is visited.
   12. The Complimentary Health Screening is valid for 90 days starting from the date on the confirmation letter from Prudential.
   13. Should there be health condition findings from the complimentary health screening upon plan inception, the results will not affect the claims unless it was a known pre-existing condition that was not disclosed during the application process or it was disclosed during the application process but not accepted by us. Please note that a waiting period (if any) and general exclusions apply, as per the policy terms and conditions.
   14. The Complimentary Health Screening in this Promotion is not applicable should the Eligible Insurance Plan be cancelled within the twenty-one (21) day free-look period. The premium amount refunded will be based on the premium amount paid by the Eligible Customer.
   15. The Complimentary Health Screening is not applicable should the Eligible Insurance Plan be Not Taken Up and subsequently reopened, or the Eligible Insurance Plan has lapsed and subsequently reinstated.
   16. The Complimentary Health Screening will be applied automatically at policy issuance upon meeting the eligibility criteria.

B. General Terms and Conditions

1. By participating in the campaign, each Eligible Customer is deemed to have accepted and agreed to be bound by these Terms and Conditions contained herein and any other instructions, terms and conditions that Prudential may issue from time to time.
2. Prudential assumes no responsibility for incomplete, lost, late, damaged, illegible or misdirected forms or email communication, for technical hardware or software failures of any kind, lost or unavailable network connections, or failed incomplete, garbled or delayed electronic transmission which may limit an Eligible Customer’s ability to participate in the campaign.
3. Prudential may at its discretion forfeit the Complimentary Health Screening, or, if already awarded, reclaim the Complimentary Health Screening at the expense of the Eligible Customer without payment, compensation, or having to give any reason whatsoever in the event Prudential subsequently discovers that the Eligible Customer is not eligible to participate in the Campaign and/or to receive the Complimentary Health Screening.
4. The Complimentary Health Screening is not exchangeable for cash, credit or any other items of equivalent value.
5. The validity period of the Complimentary Health Screening is non-extendable. Prudential will be under no obligation to replace or pay to Eligible Customer the value of Complimentary Health Screening that are not utilised by the Eligible Customers before the end of the validity period of the Complimentary Health Screening as may be stipulated by Prudential and/or relevant merchants.
6. Prudential has the sole and absolute discretion to exclude any Eligible Customer from participating in the campaign without any obligation to furnish notice and/or reason.
7. Prudential reserves the right to disqualify or disregard any Eligible Customer who does not comply with the Terms and Conditions contained herein.
8. Prudential reserves the right to request for the Eligible Customers’ proof of eligibility, identity and/or otherwise for the purposes of verifying the Eligible Customer’s eligibility offer at the time of application. Prudential is under no obligation whatsoever to disclose the identity of the Eligible Customers or to publish the same for any reason at any point of time.
9. By participating in this campaign, each Eligible Customer agrees and consents under the Personal Data Protection Act (Cap 26 of 2012) to the collection, use and disclosure of any and all personal data of the Eligible Customer by/to Prudential, advertising and promotional agencies of the campaign and such other third party, in Prudential’s absolute discretion, consider appropriate or necessary in connection with the campaign.
10. If an Eligible Customer provides Prudential with personal data of any third party, that Eligible Customer hereby:
    1. Agrees on behalf of that third party to be bound by the Terms and Conditions contained herein; and
    2. Consents on behalf of that third party, to Prudential’s collection, use, disclosure and processing of his/her personal data in accordance with the Terms and Conditions contained herein.

    The Eligible Customer warrants that he/she has obtained the said third party’s prior consent to such collection, use, disclosure and processing of his/her personal data by Prudential and that the personal data that the Eligible Customer provides to Prudential is true, accurate and complete.

11. Prudential shall not be liable for any third party’s misuse of the Eligible Customer’s submitted information and photograph as a result of the Eligible Customer taking part in the campaign.
12. Unless prohibited by law, participation in the campaign constitutes permission for Prudential, its advertising and promotional agencies to use any of the Eligible Customer’s names, and/or likeness for advertising and promotional purposes. Each Eligible Customer further agrees and acknowledges that the copyright and all other intellectual property rights in and to all photographs or audio-video or other recordings of the Eligible Customer taken or made in connection with the campaign shall vest solely and absolutely in Prudential without any compensation to the Eligible Customer.
13. Prudential may at any time at its absolute discretion, without prior notice or assigning any reason thereof or being liable to any person, (i) suspend, cancel or terminate the campaign, or (ii) delete, vary, supplement, amend, modify any one or more of the terms and conditions of the campaign. Prudential’s determination of all matters in connection with the campaign shall be final, binding and conclusive. Prudential is not obliged to give any reason or prior notice on any matter concerning the campaign. No appeal, correspondence or claims will be entertained. Prudential has the right and discretion to determine whether a party has met the requirements of the campaign. Eligible Customers shall not be entitled to any damages or compensation whatsoever or howsoever arising as a result of such amendment, suspension or termination.
14. By participating in the campaign, all Eligible Customers agree and undertake to, at all times, indemnify, keep indemnified, and hold Prudential, its employees and agents harmless against all losses (including direct, indirect, incidental and/or consequential losses), damages (including general, special, and/or punitive damages), demands, injuries (other than personal injury caused by Prudential’s negligence), claims, costs, penalties, interest and fees (including all legal fees as between solicitor and client or otherwise on a full indemnity basis whether or not incurred in respect of any real, anticipated, or threatened legal proceedings), howsoever caused by, arising or resulting from, whether directly or indirectly, their participation in the campaign, acceptance, and/or any breach or purported breach of these terms and conditions and/or any applicable law.
15. In the event of any inconsistency or discrepancy between the Terms and Conditions contained herein and the contents of any brochure, marketing and/or promotional materials relating to the campaign, the Terms and Conditions contained herein shall prevail.
16. Any trademarks, graphic symbols, logos or intellectual property contained in any materials used in connection with this campaign are the property of their respective owners. Prudential is not affiliated with, or endorsed or sponsored by, such owners and their relevant affiliates.
17. Failure by Prudential to exercise any of its right or remedy under the Terms and Conditions contained herein does not constitute a waiver of that right or remedy.
18. The Terms and Conditions contained herein shall be governed by Singapore law and the Eligible Customers agree to submit to the exclusive jurisdiction of the courts of Singapore.
19. A person who is not a party to any agreement governed by these Terms and Conditions shall have no right under the Contracts (Right of Third Parties) Act (Cap 53B) to enforce any of these Terms and Conditions.

1. What is PRUExtra Preferred CoPay's complimentary health screening promotion about?
   

   Prudential is offering customer with a one-time only complimentary health screening when customer signs up for PRUExtra Preferred CoPay supplementary plan. This plan only allows access to PRUShield’s preferred healthcare institutions and restricts access to the non-preferred healthcare institutions. This is to encourage a more holistic and integrated journey through our panel providers at Raffles Medical Group ecosystem at the point of health screening all through consulting a GP and then a Specialist (if required).

2. When is the promotion period?
   

   The promotion period will be from 1 July 2024 to 31 December 2024.

3. Who is eligible for this complimentary health screening promotion?
   

   Customer who:

   1. is a Singaporean, Permanent Resident, or a foreigner holding an “Eligible Valid Pass” recognised by the Immigration & Checkpoints Authority (ICA) and the Ministry of Manpower (MOM).
   2. Age is between 1 and 75 years (next birthday).
4. What type of insurance plans is eligible for this promotion?
   

   Exclusively for new-to-PRUExtra Preferred CoPay supplementary plan customers only.
   It does not apply to downgrades. For upgrades, promotion applies to specific scenarios^* only.

   ^*Examples
   1. Applicable to upgrade from PRUShield Plus (without supplementary plan) to PRUShield Premier + PRUExtra Preferred CoPay.
   2. Not applicable to upgrade from PRUShield Plus (with any supplementary plan) to PRUShield Premier + PRUExtra Preferred CoPay.
   3. Not applicable to upgrade from PRUExtra Premier Lite CoPay to PRUExtra Preferred CoPay.
5. When can I go for the health screening?
   

   You will receive a health screening letter from Prudential via Post in 28 days upon policy inception. Details of appointment booking will be on the letter.

6. 6.What does the complimentary health screening cover?
   

   Details of Health Screening	Tests Included
   Physical Examination & Assessment	Height, Weight, BMI Body Fat Measurement Blood Pressure Measurement
   Laboratory Parameters	Complete Haematological Parameters Erythrocyte Sedimentation Rate Liver Function Test (LFT) Kidney Function Test (KFT) Fasting blood Glucose HbA1c Lipid/Cholesterol Profile Uric Acid (Gout) Thyroid Screen (TSH & T4) Bone Mineral Status (Calcium & Phosphate) Urine FEME
   Others	12-Leads Resting Electrocardiogram (ECG)

   
   
7. Is there any validity period for this complimentary health screening?
   

   Yes, it is valid for 90 days starting from the date on the confirmation letter from Prudential.

8. Where can I go for health screening and are there any restrictions on health screening locations?
   

   You can go for health screening at the following Raffles Medical Group (RMG) clinic (our private panel provider).

   1	252 North Bridge Road #02-17, Raffles City Shopping Centre, Singapore 179103 (Nearest MRT Station: City Hall)
   2	79 Robinson Road, #01-04, CapitaSky, Singapore 068897 (Nearest MRT Station: Tanjong Pagar)
   3	50 Raffles Place, Singapore Land Tower, #02-02, Singapore 048623 (Nearest MRT Station: Raffles Place)
   4	11 Bidadari Park Drive, #02-08, The Woodleigh Mall, Singapore 367803 (Nearest MRT Station: Woodleigh)
   5	Blk 722 Ang Mo Kio Avenue 8, #01-2825, Singapore 560722 (Nearest MRT Station: Ang Mo Kio)
   6	Blk 355 Sembawang Way, #01-06/07, Singapore 750355 (Nearest MRT Station: Sembawang)
   7	Blk 83 Marine Parade Central, #01-590, Singapore 440083 (Nearest MRT Station: Marine Parade)
   8	Blk 10 Tampines Central 1, #03-28, Tampines One, Singapore 529536 (Nearest MRT Station: Tampines)
   9	Blk 131 Jurong Gateway Road, #01-267, Singapore 600131 (Nearest MRT Station: Jurong East)
   10	1 Sengkang Square, #04-09, Compass One, Singapore 545078 (Nearest MRT Station: Sengkang)

   
   
9. Can I choose the date and time for my health screening appointment?
   

   Yes, you can call +65 6704 7008 from Mondays to Fridays (excluding Public Holidays) between 9am to 5.30pm or email at prupanel.connect@prudential.com.sg to request for appointment booking for health screening or change of appointment booking.

   When making the health screening appointment, please quote your policy number indicated in this letter and provide the following details: Full Name, NRIC/FIN No. and Preferred clinic.

10. Can I transfer the complimentary health screening to another person if I do not want the entitlement?
    

    Yes. The complimentary health screening is transferrable to another PRUShield person, who must have an in-forced PRUShield policy on the day of health screening. The policyholder must sign off the health screening letter to consent to transfer to another PRUShield customer.

11. If I buy PRUExtra Preferred CoPay for another person (Life Assured) during the promotion period, can he/she transfer the complimentary health screening to me if I do not own any PRUShield policies?
    

    No, the complimentary health screening is transferable to the policyholder by the life assured, only if the policyholder has an in-forced PRUShield policy on the day of health screening.

12. How can I validate my complimentary health screening when visiting RMG Clinic?
    

    On the day of appointment, you shall present the health screening letter (Prudential will provide a sample to Raffles) and NRIC to the clinic to be eligible to proceed with the services. Raffles’ clinic will verify your name, ID number, date of birth, mobile number, nationality and gender to ensure that the same information is in their appointment booking system. The health screening letter will be retained by the Raffles Medical Group clinic.

13. Can I visit another Raffles Medical Group (RMG) clinic for their post-health screening review?
    

    Prior to the GP review, you will visit the clinic to collect the Medical Report. You will have to visit the same Raffles clinic where health screening was performed at. Standard consultation charges apply if you visit another Raffles Clinic for his/her review.

14. Will I receive full reports after the health screening?
    

    Yes, you will receive a full test report based on the above stated health screening package test. Raffles’ clinic will check with you on whether you want your report to be reviewed by a General Practitioner (GP). If you want a GP to review your health screening report, the clinic will book a GP appointment on behalf of you and remind you to return to the same clinic location to collect the Medical Report prior to the review. If you do not require a GP review, the clinic will email the health screening report to you.

15. What happens if there are abnormalities findings in the health screening reports?
    

    Should there be any abnormalities medical findings in the report, Raffles GP will issue a referral letter to you to visit a specialist at Raffles Hospital OR if you have a chronic condition, Raffles will recommend a 6-month Chronic Care Management Package (Diabetes / Hypertension Programme).

16. How do I make appointment bookings with Raffles' specialist?
    

    Raffles Medical Group personnel of the health screening clinic will help arrange a specialist appointment at Raffles Hospital.

17. Can I opt for additional tests to be performed, on top of the complimentary health screening package?
    

    Yes, subject to standard additional charges based on the RMG health screening rate.

18. Will Prudential be able to access the health screening report?
    

    No. The health screening report are confidential and Raffles Medical Group will not be sharing your medical records with Prudential.

19. Is there a limit to the number of complimentary health screening?
    

    Yes. It is a one-time only offer upon PRUExtra Preferred CoPay policy inception.

20. Are there any additional charges or hidden fees associated with the health screening?
    

    No. Should you want or required to go for further test in addition to the complimentary health screening package stated above at the selected RMG clinics, a standard additional charge will apply depending on RMG’s health screening rates.

21. Is fasting required on the date of health screening?
    

    Fasting is required 8 hours before the health screening appointment. Please do not consume any food or beverages during fasting, except plain water. Please delay your routine morning medication and/or supplements until your blood sample is taken. Bring along all medications for consumption after your blood test.

22. What if my health screening appointment coincides with my menstrual cycle? (For Ladies)
    

    Please book your appointment around day 10-14 of your menstrual cycle. If you are menstruating on the day of the appointment, please inform the nurses. RMG will not proceed with the urine tests.

23. How can I contact customer support if I have more questions about the promotion or the health screening?
    

    You can call +65 6704 7008 from Mondays to Fridays (excluding Public Holidays) between 9am to 5.30pm or email at prupanel.connect@prudential.com.sg