IMPORTANT NOTICE: With effect from 17 March 2025, the Prudential Customer Service Centre will be relocating back to Prudential Tower at 30 Cecil Street, #01-01, Singapore 049712. Our last day at Marina One will be 14 March 2025. We look forward to welcoming you at our new service centre.
System Maintenance: Our website will be undergoing scheduled maintenance on the 27th of February 2025 between 9pm to 1am. During this time, the website will be temporarily unavailable. For policy administration and other services, you may still access PRUaccess at https://pruaccess.prudential.com.sg/. We apologize for any inconvenience caused.
IMPORTANT NOTICE: Starting 1 January 2025, we will discontinue cheques as a mode of payment, in line with the Monetary Authority of Singapore’s (MAS) initiative to gradually transition away from cheques. Please switch to e-payments for timely transactions.
IMPORTANT NOTICE: With immediate effect, our reward notifications will no longer contain clickable links for redemption. Kindly click “Rewards” on the site header (desktop) or dropdown menu (mobile) to access the rewards portal. Eligible customers will find further instructions in their reward notification. For more details, please refer to the redemption guide here.
LIA News: A Basic Financial Planning Guide has been developed to help Singaporeans take simple steps to enhance their financial well-being. Click here to read more about what’s been developed.
IMPORTANT NOTICE: Premiums for PRUShield, PRULady, PRUMan, PRUPersonal Accident and Personal Accident policies are inclusive of GST. Premium payments made from 1 Jan 2024 onwards will incur a GST of 9%. For payments made before 1 Jan 2024, a GST of 8% will continue to apply.
New LIA Guidelines: Our Singapore-dollar (SGD) denominated Participating policies from 1 July 2021 will show updated illustrated investment rates of return, in accordance with the changes in LIA Guidelines on Policy Illustrations 2021. This change does not affect existing customers with policies submitted before 1 July 2021. For more information, please click here.
PRUACCESS: In accordance with PDPC's Advisory Guidelines on the PDPA for NRIC and other National Identification numbers, we will no longer be using NRIC/passport numbers/FIN for login purposes from 1 Aug 2019. If you have yet to create a user ID, please click here.